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Absence requests must be submitted in advance. Pick a later start date and the request will be created.
Open the document under Documents → All and click “Recall” (available until the route is completed). All participants lose access to it in their inboxes, and you can fix it and send it again.
My absences → the “Balance” tab. The balance is also shown automatically when you create a request — how many days are available now and by the start of the vacation.
Check that the number is correct and WhatsApp is active on it. You can request a new code after 60 seconds. If that doesn’t help, sign in another way on a computer: “Sign in with digital signature” or “Sign in with corporate account (SSO)” — neither needs a code. Or contact Support (bottom-left menu).
Two ways to sign a document with your personal electronic signature: eGov Mobile — scan a QR code with your phone, nothing to install on the computer; NCA EDS (NCALayer) — the key is installed on your computer. Both are legally equivalent.
Only the route participants (those who sign and approve) and authorized staff (HR, administrators). The action history of every document is recorded.
On a computer, click your name in the bottom-left corner → “Language” → Қазақша / Русский / English. In the app, go to Profile → Settings → Language. Before signing in, the language is switched at the bottom of the phone-number screen. Document and absence type names stay as your company created them — usually in Russian.