> ## Documentation Index
> Fetch the complete documentation index at: https://platform.doodocs.kz/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox: signing and acknowledgement

> Everything waiting for your action is collected in the Inbox: sign a document, acknowledge a policy, approve a request.

<Info>
  **In brief**

  * ✍️ Signing
  * 👀 Acknowledgement
  * 🔔 Notifications
</Info>

<Tabs>
  <Tab title="Desktop">
    <Steps>
      <Step title="Open the Inbox">
        Inbox is the first item in the left menu; the counter shows the number of active tasks. Tasks are grouped by action type: “Sign”, “Document maintenance”, etc. The “History” tab keeps completed tasks.

        <Frame caption="Inbox: active tasks">
          <img src="https://mintcdn.com/doodocs-ac09f6de/k4aUjhBTvEzAQC5B/images/kb/en-desktop-inbox.jpg?fit=max&auto=format&n=k4aUjhBTvEzAQC5B&q=85&s=ecc56765f966c43286349e0cc59e00fb" alt="Inbox: active tasks" width="1200" height="640" data-path="images/kb/en-desktop-inbox.jpg" />
        </Frame>
      </Step>

      <Step title="Open a task and review the document">
        Click a task — the document opens on the right together with its properties: status, number, type, initiator. Read the document before signing.

        <Frame caption="A signing task: document and properties">
          <img src="https://mintcdn.com/doodocs-ac09f6de/k4aUjhBTvEzAQC5B/images/kb/en-desktop-inbox-task.jpg?fit=max&auto=format&n=k4aUjhBTvEzAQC5B&q=85&s=2fbb9a5a9583df245567d9dde7269644" alt="A signing task: document and properties" width="1200" height="640" data-path="images/kb/en-desktop-inbox-task.jpg" />
        </Frame>
      </Step>

      <Step title="Click “Sign”">
        Scan the QR code in the eGov Mobile app (eGov QR section), or click “Sign with NCA EDS” if your key is installed on the computer.

        <Frame caption="Signing dialog: eGov Mobile or NCA EDS">
          <img src="https://mintcdn.com/doodocs-ac09f6de/k4aUjhBTvEzAQC5B/images/kb/en-desktop-sign-qr.jpg?fit=max&auto=format&n=k4aUjhBTvEzAQC5B&q=85&s=fc250d4800d91cc461c84967b0a30d35" alt="Signing dialog: eGov Mobile or NCA EDS" width="1200" height="640" data-path="images/kb/en-desktop-sign-qr.jpg" />
        </Frame>
      </Step>

      <Step title="Done">
        After signing, the task moves from the Inbox to the History tab and the document continues along its route. Signed documents are always available under Documents → All.

        <Check>
          1
        </Check>
      </Step>
    </Steps>
  </Tab>

  <Tab title="Phone">
    <Steps>
      <Step title="A push notification arrives">
        When a document is sent to you for signing, acknowledgement or approval, the app sends a push. The first icon in the bottom bar holds your incoming tasks.
      </Step>

      <Step title="Open the task and read the document">
        The card shows who sent it, what is expected from you, and the document itself. Scroll to the end — especially when it is a policy acknowledgement.
      </Step>

      <Step title="Sign">
        Tap “Sign” and pick a method: eGov Mobile, eGov Business or a key file. The eGov app opens on the same phone — no need to go back to a computer.
      </Step>

      <Step title="Done">
        The task leaves your inbox and the document moves to the next person in the route.

        <Check>
          1
        </Check>
      </Step>
    </Steps>
  </Tab>
</Tabs>

<Note>
  For “acknowledgement required” tasks, your signature confirms you have read the document (for example, a company policy). Scroll through the whole document before signing.
</Note>

<Note>
  The menu and buttons follow your chosen language, but document names stay exactly as your company created them — usually in Russian: “Заявление на аванс”, “Приказ о приёме”. That is expected; type the name as it appears when searching.
</Note>