> ## Documentation Index
> Fetch the complete documentation index at: https://platform.doodocs.kz/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Short answers to common situations.

<AccordionGroup>
  <Accordion title="The system says “Submission deadline has passed”. What should I do?">
    Absence requests must be submitted in advance. Pick a later start date and the request will be created.
  </Accordion>

  <Accordion title="How do I recall a document I sent?">
    Open the document under Documents → All and click “Recall” (available until the route is completed). All participants lose access to it in their inboxes, and you can fix it and send it again.
  </Accordion>

  <Accordion title="Where can I see my remaining vacation days?">
    My absences → the “Balance” tab. The balance is also shown automatically when you create a request — how many days are available now and by the start of the vacation.
  </Accordion>

  <Accordion title="I'm not receiving the WhatsApp code">
    Check that the number is correct and WhatsApp is active on it. You can request a new code after 60 seconds. If that doesn't help, sign in another way on a computer: “Sign in with digital signature” or “Sign in with corporate account (SSO)” — neither needs a code. Or contact Support (bottom-left menu).
  </Accordion>

  <Accordion title="What are eGov Mobile and NCA EDS?">
    Two ways to sign a document with your personal electronic signature: eGov Mobile — scan a QR code with your phone, nothing to install on the computer; NCA EDS (NCALayer) — the key is installed on your computer. Both are legally equivalent.
  </Accordion>

  <Accordion title="Who can see my documents?">
    Only the route participants (those who sign and approve) and authorized staff (HR, administrators). The action history of every document is recorded.
  </Accordion>

  <Accordion title="How do I change the interface language?">
    On a computer, click your name in the bottom-left corner → “Language” → Қазақша / Русский / English. In the app, go to Profile → Settings → Language. Before signing in, the language is switched at the bottom of the phone-number screen. Document and absence type names stay as your company created them — usually in Russian.
  </Accordion>
</AccordionGroup>